We recommend professional cleaning every 12–18 months for average households. If you have pets, children, allergies, high foot traffic, or smokers in the home, every 6–12 months is ideal. Regular cleaning extends the life of your carpets/upholstery, removes deep-set dirt allergens, and helps maintain manufacturer warranties.

We primarily use hot water extraction (also called steam cleaning), the method recommended by most carpet manufacturers and the IICRC (Institute of Inspection, Cleaning and Restoration Certification). It provides deep cleaning by flushing out dirt, allergens, and residues. For delicate fabrics or specific needs, we may use low-moisture encapsulation, dry compound methods, or specialized foam cleaning. We always test fabrics first and choose the safest, most effective approach.

Carpet drying time is typically 4–8 hours, depending on humidity, ventilation, and carpet type. We use high-powered extraction to remove most moisture, plus air movers/fans to speed drying. Upholstery usually dries in 2–6 hours. We offer quick-dry options in some cases and provide tips (e.g., open windows, use fans, air conditioning) to minimize downtime.

Yes, our technicians will carefully move small item furniture (sofas, chairs, tables, etc will depend on their size and weight.) as needed to clean thoroughly underneath and behind. Heavy or fragile items may require your assistance or remain in place—we’ll discuss this during the initial assessment. We use protective pads to prevent damage to floors or furniture.

We pre-treat stains during the cleaning process and use professional spotters for the best possible results. While we can remove or significantly reduce most common stains (food, pet accidents, dirt), we cannot guarantee 100% removal of every stain, especially old, set-in, or chemically altered ones. We’ll assess stains upfront and provide realistic expectations.

Yes! We use eco-friendly, low-residue, non-toxic cleaning solutions that are safe for kids, pets, and your family once dry. Our products are biodegradable and comply with environmental standards. We avoid harsh chemicals and always rinse thoroughly to prevent residue that can attract dirt faster.

Pricing depends on the size of the area, number of rooms, fabric types, and any add-ons (e.g., stain pre-treatment, protectant application, pet odor neutralization). We provide free, no-obligation on-site or phone estimates. Typical residential jobs start at a minimum fee, with per-room or square-foot options.

Yes—we stand behind our work with a satisfaction guarantee. If you’re not happy with the results, we’ll return within 7 days to re-clean the affected areas at no extra charge (certain conditions apply e.g., no new stains or damage after cleaning).

Absolutely. We are fully licensed, carry comprehensive liability insurance and workers’ compensation coverage, and our technicians are trained to IICRC standards. This protects you, your property, and our team.

we’ll do a pre vacuum too.

Remove small items, breakables, and clutter from floors and furniture.

Clear access to rooms and provide any specific instructions (e.g., pet areas, known stains).

Ensure someone 18+ is home during the service.

We’ll confirm details when scheduling.

Yes! We handle most area rugs (we’ll inspect for colorfastness and construction first). For pet odors, we use enzyme-based neutralizers. Delicate or white upholstery is cleaned carefully—some fabrics (e.g., silk, certain velvets) may require dry methods or special handling. We’ll advise you during the quote.

Yes, we apply high-quality fabric protectors that repel stains and soil, making future cleaning easier. This is an optional add on with proven results for extending carpet/upholstery life.

No, proper professional cleaning removes deep dirt and residue that causes rapid re-soiling. We use low-residue solutions and thorough extraction to prevent this myth from happening.

Yes always free and no obligation. We can give phone estimates based on room count/size, for maximum accuracy.

Our process removes dust mites, pet dander, pollen, and other allergens effectively. We use HEPA-filtered equipment and hypoallergenic solutions. Many customers with allergies notice significant improvement after cleaning.